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| SmarterTicket Professional Edition 2.6.2459 |
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Support System
PLEASE NOTE:
When submitting tickets for support, please ensure that you note your account ID in your ticket (generally 3 letters and 3 or 4 digits such as LWH123 or LRH1234) and the domain that you are requesting support for.
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Look for answers to common questions |
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Send in a new ticket to the department you wish |
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Sends an email to you with a list of your tickets |
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Examine the correspondence of a specific ticket |
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Login as an agent or admin of SmarterTicket |
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Did You Get Here By Accident?
If you have reached this page in error, here are a few things you can do:
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Your domain may be disabled. If you host with us and there is an issue with your account, you may need to login to the control panel at https://helm.lunahost.com and review your account status.
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Don't use our DNS name servers. If you have entered our name server addresses in your local machine's TCP/IP settings, or if you have your router, firewall or DHCP scope pointed to our name servers, you should change these to use publicly available DNS servers. You should only use public DNS servers from reliable, trustworthy sources. Sometimes smaller ISPs or fixed wireless providers don't have reliable DNS services, so use servers from the larger providers, i.e. AT&T, Verizon, Level3, etc.).
Our DNS server addresses are:
206.123.126.10, 206.123.126.11, 206.123.126.12 and 206.123.126.13
If you have any of those, change them to use one or more of the publicly available DNS servers. You can contact your provider for this information or do a Google search for other public DNS servers. Some fast, reliable name servers from Level3 Communications are:
4.2.2.1, 4.2.2.2, 4.2.2.3, 4.2.2.4, 4.2.2.5 and 4.2.2.6
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Open a new support ticket above.
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Copyright © 2003-2008 SmarterTools Inc. All Rights Reserved.
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